Can I order over the phone?

For security reasons, we do not accept orders over the phone. If you’re not sure how to order online or need help placing your order, we would be more than happy to walk you through the process. Please contact us!

What if I need to cancel my order?

Orders can be canceled if they have not been shipped, by contacting us.

Do you accept manufacturer or competitor coupons?

We’re proud of our product quality and our low, low prices. We do not accept competitor coupons or manufacturer coupons.

What is your return policy?

We’re proud of our product quality, value, and wide selection. If for any reason you’re not satisfied with your online or in-store purchase, we offer a variety of refund and exchange options.

To return your product, you should mail your product to: contact@hfireflyk.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $76, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions regarding our policies, please email us at contact@hfireflyk.com or call us at +1 262 320 8486 (US). We will do our best to ensure that you have a great experience!